How to place an order in the online store?
If you are already a registered customer, select the product(s) you wish to purchase. Once the order is confirmed, the system will ask you to enter your email and password. If you are not a registered customer, select the product(s) you wish to purchase. Once the order is confirmed, the system will ask you to register, you must register and check in the new account if you have been assigned any promotional bonus. If you want to register you can do it here
What does out-of-stock product mean?
The product is out of stock in our warehouses. All products that are out of stock have rotation in our warehouses and may already be in the process of being received. However, you can request a product on request through the contact form of our online store, or by phone 91 611 75 51.
Can I choose a shipping address other than the tax one?
Of course. You can change your delivery address at any time while you are finalizing your order in the delivery address section and clicking on update.
I have chosen the transport agency and it gives me an error.
You have not accepted the conditions of purchase. Check the appropriate box and you can continue advancing your order.
Where do you ship?
We ship to the entire Peninsula from 24 to 48 hours (Monday to Friday) Balearic Islands 72 hours (Monday to Friday) Canary Islands between 15 and 20 (For orders placed Monday and Tuesday of each week)
Does shipping have a cost?
Yes. Although sometimes promotions are launched for all registered customers of reduction in transport costs or even gratuity. At the end of your order and before paying, the system will automatically calculate your transport costs.
With which transport agency do you make my shipment?
We currently work with MRW and DHL. Fully proven agencies that offer a great delivery service to our customers. In addition, for shipments to the Balearic and Canary Islands we work with FNG (National Guarantee Fund).
I have a discount coupon... How do I redeem it?
The discount coupons are in your account and you only have to validate it in the shopping cart, in the box that says "Coupons" by entering the alphanumeric code that we have provided and pressing OK.
How do I pay for my order?
You can make the payment of your pendido with the following options:
- Payment by credit or debit card
- Bank transfer
- PayPal.
1. Payment by credit card:
You must enter several data to avoid errors in the payment:
- Credit card number. Enter the 16 digits embossed on your card.
The accepted cards are Spanish VISA, MASTERCARD AND MAESTRO.
- Expiration: Expiration date of your card.
- Code. Security: Last 3 digits on the back of your card.
Once you have entered this information, and according to the conditions of your bank, you will have finished your order and it will be ready to process in our warehouses. Or you must enter the validation code that your entity will have sent to your mobile to verify that you are the owner.
2. Payment by bank transfer:
By selecting this option, the system will offer you the information of the account number where you must make your deposit. When the accounting department confirms this income, it will be sent. You must bear in mind that the bank is a BBVA, therefore, if you make a direct deposit we will see it that same day, and if you make a transfer from another entity, it will appear in our account after approximately 24 hours.
3. Payment for PayPal:
PayPal is an online payment platform that allows you to shop on websites and apps around the world without sharing your card details.
The steps are dry:
- Sign up. Open your PayPal account for free and associate your credit cards.
- Pay. Look for the PayPal button when paying and buy easily by entering your email and password. Easy and secure online payments!
- Ready! Once you complete your order, you don't have to worry anymore: PayPal protects you from the moment you pay until you receive your item.
The payment gateway won't let me finish my order and gives me an error.
It can be due to several causes:
- Your card is not validated in your entity for Internet purchases.
- You have not entered the validation key that your bank has sent you by text message to your mobile. (check that the phone number is the same as the one you gave at the bank)
- Some of the fields entered are incorrect.
- Your credit card is not VISA, MASTERCARD or MAESTRO.
- Your credit card is not Spanish.
- Your credit card has exceeded the allowed limit.
If you comply with all these cases and still can not make the payment, contact your entity or process your order with payment by online transfer or in any bank.
Is my data protected?
In the Privacy Policy section, this question is answered extensively.
I placed my order 2 days ago and haven't received it yet.
The shipment is made between 24 and 48 business hours, but in any case you can call customer service at 91 611 75 51 and they will inform you of the status of your order. PuntoQpack is not responsible for delays caused by the transport company.
Changes in the status of your order.
During the shipping process, your order will go through different status changes:
- Transfer pending: You have chosen this payment option and the accounting department has not yet received the income.
- Payment accepted: You made the payment by credit card.
- Preparation in progress: Your payment has been verified and is in preparation in our warehouses.
- Sent: The order has been collected by the transport agency.
- Cancelled: Order cancelled.
I receive emails with news, why?
Our desire to satisfy our customers, leads us to keep them informed of how many news, promotions and news of interest occur.
If you do not wish to receive any more newsletter you can send an email to info@puntoqpack.com and request the cancellation of your data from our computer system. Remember that if you unsubscribe from our newsletter you will stop receiving discount bonuses and special promotions.
I need a sample of the product to check the quality before making my purchase. Can I request a sample before purchasing?
We can send you free samples of the products you are interested in and you will only pay the shipping cost.
What happens if no one is there when they come to deliver the order?
The transport company will leave a notification so that you can coordinate with them the delivery. Orders that cannot be delivered within seven days for reasons not attributable to PuntoQpack will be returned to the seller. In this case, the management and transport will cost 15% of the order.
Can we cancel an order that has not yet been shipped?
Yes, you can cancel an order that has not yet been shipped. To do this, you must send us an email to info@puntoqpack.com
Can we cancel an order already sent by the store?
No, once the order has left our warehouses and is in the transport company, it will not be possible for us to cancel the order.
Can I return an order?
The items offered by PuntoQpack offer the highest quality and the best guarantee is our commitment to our customers. If when you receive your order you are not satisfied, you have a period of 7 days, counting from the date of receipt to execute the right of return. The costs of collection and new shipment will only be borne by PuntoQpack if the conditions described in our shipping and returns policy are met. You can see them here
One of the products of your website, I am interested in personalizing with the logo of my company. Can I customize the products?
We are specialists in the customization of cardboard and paper products in our online store and it is the most economical option for a great advertising for your local. In our customer service phone, 916117551, they will inform you of the steps to follow.